Privacy Policy

Last updated: September 20, 2025

At Lanlay, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, purchase our products, or interact with us in any other way.

Information We Collect

We may collect information directly from you when you:

Place an order through our website or register for an account.
Sign up for our newsletters, promotions, or surveys.
Contact us through email, phone, or other communication.
Participate in contests, giveaways, or other promotions.

The information collected may include your name, email address, mailing address, phone number, payment details, and any other information you choose to provide.

We may also collect limited technical information automatically when you use our website, such as your IP address, browser type, device information, and site usage data. Like many websites, we use cookies and similar technologies to remember your preferences, keep your shopping cart active, and improve your browsing experience.

How We Use Your Information

We use the information we collect for purposes including:

Processing and fulfilling your orders.
Communicating with you about your order status, promotions, or updates.
Responding to your customer service requests or inquiries.
Improving our website, products, and services based on your feedback.
Sending newsletters or promotional emails, if you have chosen to receive them.

How We Protect Your Information

We take the protection of your personal information seriously. Your data is stored in secure systems and accessible only to authorized personnel. Sensitive information such as payment details is transmitted over secure connections and encrypted. While no system is 100% secure, we use reasonable safeguards to protect against unauthorized access, disclosure, or misuse.

Sharing Your Information

Lanlay does not sell or trade your personal information to outside parties. We may share your information with trusted third-party providers who help us operate our website, process payments, deliver products, or otherwise support our business, provided that those parties agree to keep your information confidential.

We may also disclose information if required by law, to protect our rights, or to ensure the safety of our customers and community. Non-personally identifiable information (such as general site traffic data) may be shared with third parties for marketing or analytics purposes.

Cookies

Cookies are small files stored on your device that help us improve your browsing experience. They allow us to:

Remember items in your cart.
Save your preferences for future visits.
Analyze site traffic and interactions to improve our services.

You may disable cookies through your browser settings, though some parts of our site may not function properly if cookies are turned off.

Your Choices

Emails: If you no longer wish to receive promotional emails from us, you can unsubscribe by clicking the link at the bottom of our emails or contacting us directly.
Account Information: You can update or remove your account details at any time by logging into your account or contacting our support team.

Third-Party Links

Our website may contain links to other websites. Please note that we are not responsible for the privacy practices or content of those third parties. We encourage you to review their privacy policies when visiting their sites.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. Any updates will be posted here with the revised date.

Contact Us

If you have any questions, comments, or concerns about this Privacy Policy or how your information is handled, please reach out to us at:

Lanlay Customer Care
Email: grouplanlay@gmail.com
Address: 145 Royal Crest Ct unit 41, Markham ON L3R 9Z4